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If you have any concerns with the quality of the plants or contents of the delivery, take a photo of your concern and contact our office within 24 hours of delivery or the next working day. While you are waiting for a response from us keep the roses soaking in the water.
Please note that not all roses have green stems. Some have red, purple, and even brown stems. Also, the size and number of stems on arrival does not determine the quality of the rose.
We recommend watching our planting demonstration, click here.