Wholesale Terms of Trade

updated 14th April 2026

1. PRICES
  • All prices include GST (ABN 77 131 725 972) and pictorial labels.
  • A minimum order of 50 plants is required to obtain wholesale pricing.
  • Wholesale prices are calculated based on the total combined order quantity.
  • Wholesale pricing is available only for bare root and bagged roses.
  • Listed prices are valid until 31 August in the year of supply.
2. PICTORIAL LABELS
  • The cost of a pictorial label is included in the price per plant.
  • Labels are supplied loose and not attached, except for bagged roses which arrive with labels attached.
  • All Plant Breeder’s Rights (PBR) varieties must be sold with a pictorial label, including resale to customers.
3. ORDERING
3.1 Minimum Order Quantities
  • Minimum order to receive wholesale pricing: 50 plants
Total Plants Ordered Minimum Quantity per Variety
50–99 Any quantity
100–499 3 or more
500–999 5 or more
1000+ 10 or more
3.2 Order Confirmation
  • An order is considered successfully placed only once a priced order confirmation is issued.
  • Plants will then be reserved on your behalf.
  • All orders are confirmed by email (or post if no email address is available).
  • Early orders take precedence for availability and shipping.
It is the account holder’s responsibility to check order confirmations and ensure all details are correct.
Errors present on the confirmation may incur additional correction fees.
4. SPECIALTY ORDERS (CUSTOM BUDDING)
  • Requests must be made before 1 January in the year of supply.
  • A 25% non‑refundable deposit is required at time of ordering.
  • Cancellations are not accepted on specialty orders.
5. AVAILABILITY
  • Roses are supplied bare root or bagged only.
  • Supply period: late May to end of August
    • Standards: from mid‑June
    • Weepers: from early July
  • Plants are supplied as 1‑year or 2‑year plants.
    • A 5% premium applies where 2‑year plants are specifically requested.
5.1 Stock Shortfalls
         While every effort is made to fulfil all orders, unforeseen circumstances (such as crop failure) may result in shortfalls.
        In such cases, stock may be rationed proportionally across early wholesale orders.
5.2 Late Orders
  • Orders placed after 31 March are considered late.
  • Late orders will be despatched at our earliest convenience.
5.3 Potting Grade Roses
  • Available by request only
  • Smaller plants intended for growing‑on
  • Supplied at a reduced cost
6. SUBSTITUTIONS
  • If a variety becomes unavailable, you may opt to allow substitution with the closest available alternative.
  • Substitution preferences must be stated at the time of ordering.
  • Where permission is given, substitutions will be made without consultation, unless otherwise specified.
  • Any varieties that must not be substituted must be clearly noted before a packing list is issued.
7. ADDITIONS TO ORDERS
  • Additions are accepted until a packing list is issued for the final shipment.
  • Additions are combined with the original order unless otherwise specified.
  • The order in which additions are placed does not determine shipment sequencing.
  • Additions placed after the end of May do not affect volume discounts.
8. CANCELLATIONS
  • Cancellations are accepted provided the order has not been packed or despatched.
  • Cancellations may not be accepted after 1 May, where quantities exceed 50 plants.
  • Once despatched, cancellations require:
    • Prompt communication with us
    • Return shipping at the customer’s expense
    • Goods returned in original condition and packaging
Refunds or credits are issued only after inspection.
Freight costs are non‑refundable.
  • Cancellation fees may apply.
  • No cancellations are accepted on specialty orders.
9. TYPOGRAPHICAL ERRORS
           If a product is listed at an incorrect price due to typographical error, Treloar Roses reserves the right to cancel or refuse the order.
           If payment has been made, a refund of the incorrect amount will be issued.
10. ACCOUNTS AND NEW CUSTOMERS
  • New customers must pay a 25% deposit at time of ordering.
  • Plants are not reserved until the deposit is received.
  • Customers may request:
    • Payment prior to dispatch, or
    • A 30‑day account (approval required)
Approved 30‑day accounts must settle invoices within 30 days of invoice date.
11. PAYMENT METHODS
  • Direct Deposit
  • Credit Card (Visa & Mastercard only – no Amex)
  • PayPal (on request)
  • Cheque / Money Order (payable to TRELOAR ROSES)
12. UNPAID ORDERS AND INVOICES
  • Orders requiring prepayment will not be despatched until paid in full.
  • Delayed payment may result in unpacking fees.
  • Unpaid invoices may be referred to debt recovery.
  • Further orders may be withheld until outstanding debts are resolved.
13. SIZE AND QUALITY
  • Plant size and cane count varies by variety.
  • Bare‑root plants are generally 30–40 cm and may have one or more canes.
  • Cane number does not indicate vigour.
  • All plants are packed by hand and supplied at the best available quality.
14. PACKAGING AND SHIPMENTS
  • Packing lists are emailed when preparation begins.
  • Orders may be shipped in multiple consignments between late May and August.
  • Packaging is done in the most economical manner available.
15. FREIGHT AND DELIVERY
  • Shipped via StarTrack Express or Australia Post (small consignments).
  • Freight and packing are charged at cost and added to the invoice.
  • Deliveries are fully trackable.
  • Customers are responsible for ensuring delivery details are correct.
16. DELIVERY DISCREPANCIES
  • Deliveries must be checked on arrival.
  • Any discrepancies must be reported within 2 business days of delivery.
17. COLLECTION ORDERS
  • Collections are available from Bolwarra, Victoria.
  • At least 7 days’ notice is required.
  • No freight charge applies, however a packaging fee will be added.
18. INTERSTATE SHIPMENTS
  • Treloar Roses is fully accredited to ship to all Australian states and territories.
  • Western Australia consignments incur a $67.50 surcharge.
  • Charges may change without notice.
 
REPLACEMENT GUARANTEE
Disclaimer: The colour images and descriptions provided in our catalogue and on our website are to be used as a guide only. Every care is taken to accurately describe growth habits and reproduce the correct colour in our catalogue and on our website. However, other factors such as Australia's varied climatic conditions, seasons and soil type can affect blooming and rose growth. Rose blooming or growth which is different to our images or descriptions, or is otherwise unexpected, does not necessarily indicate that the rose is defective, is not of acceptable quality, or that it does not correspond with a description or sample. In addition, flower colour will be influenced by environmental conditions during bud formation and may vary to that depicted in our images or descriptions. These colour variations should correct with subsequent flower flushes.
 
We at Treloar Roses make every effort to supply plants of quality and of the variety specified at time of sale. Our roses are picked and packed by hand with care and should arrive in good condition. If you have any initial concerns about the condition or quality, please contact us within 48 hours of receiving your delivery.
 
Plants are a living product, their performance will depend on the growing conditions and how they are cared for, which are factors beyond our control. Therefore, our replacement guarantee does not automatically apply to every rose we provide. If your plant does not perform to your satisfaction, please speak to one of our friendly staff as soon as possible so that we can work with you to resolve the problem. The terms of our replacement guarantees are set out below.
 
Treloar Roses will replace a bare root rose which we agree was defective at the time it was provided to you, on the following conditions:
  1. You need to notify us in writing or by email of any alleged defect before the day which is the later of:
    1. 90 days after the day we dispatch the rose to you or you collect it from our premises; and
    2. 30th October in the year the rose is provided to you.
  2. Our replacement guarantee does not apply when a notification is made out of time, even where any alleged defect only becomes apparent after the required notification period has expired. Our contact details are, address: 216 Princes Highway, Bolwarra, Victoria 3305, phone: 1300 044 852, email: [email protected].
  3. So that we can consider your claim, you need to provide us with photographs of the rose (including images of where it is planted, and close-ups of the stem and any foliage and flowers), complete our questionnaire (which we will provide to you) and a sample of the soil into which the rose was planted. We reserve the right to request further information from you to consider your claim.
  4. Once we have had the opportunity to consider your claim, we will advise you in writing or by email as to whether or not we agree that the rose was defective at the time it was provided to you. If we do not agree that the rose was defective at the time it was provided to you, we will provide you with advice and information in relation to its ongoing care.
  5. If we agree that the rose was defective at the time it was provided to you, we will provide a credit to the original invoiced amount for the defective rose.
  6. Our replacement guarantee does not apply:
    1. Where we form a view that any defect was caused by your conduct (including without limitation by subjecting the rose, or allowing it to be subjected, to inappropriate treatment or conditions);
    2. Where you do not comply with these terms and conditions in a prompt manner;
    3. To any rose that you give or sell to a third party;
  7. For the avoidance of doubt, our replacement guarantee does not apply:
    1. To any rose that you have incorrectly chosen. If you have incorrectly chosen a rose, please contact us as soon as possible after delivery; or
    2.  Where any defect is caused or arises after the rose is provided to you.
    3. To any rose not purchased directly from us (Treloar Roses).
Where a rose provided to you is not defective, but you think the rose provided is an incorrect variety:
  1. You need to notify us in writing or by email before 1 May in the next year after the year in which the rose was provided to you;
  2. You need to provide to us photographs of the rose (including close-ups of the foliage and flowers);
  3. Once we have had the opportunity to consider your claim, we will advise you in writing or by email whether or not we agree that the rose provided was an incorrect variety; and
  4. If we agree that the rose was an incorrect variety, we will provide a credit to the original invoiced amount for the incorrect rose.