Ordering Information

Ordering with Us
Your order is securely placed once you receive an order confirmation email. All items are then reserved for you until your nominated delivery period.
If an item becomes unavailable after ordering, we will be in touch to discuss the best alternative.
All orders are confirmed by email (or post if no email address is provided). If you don’t receive a confirmation, please contact us so we can help.
Please take a moment to check your order and personal details carefully. We cannot be responsible for errors on confirmations, and changes after despatch may incur additional fees. Let us know as soon as possible if something don’t look right.
Once all plants in your order are ready, we will carefully pack and despatch them. If your order is ready earlier than your chosen delivery period, it will be safely held unless you’ve selected early delivery.
You will receive an email when your order is being packed, followed by tracking details once its on the way.
Orders containing garden products only are usually despatched within 2-3 business days of payment.
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How to Place an Order Online
Browse our website and click Add to Cart for the items you would like.
Quantities can be adjusted in the product page, cart, or checkout.
When you are ready, proceed to Checkout, enter your details, and select Confirm Order.
Payment is processed immediately, and your order is received once payment is complete.
You will receive an automatic email with your order details, please contact us if it does not arrive.
Call us on 1300 044 852 or 03 5529 2367. Our friendly team are happy to help with ordering or any questions.
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Payment Options
Online Orders
Credit Card (Visa or Mastercard) - secure payment via eWAY (Amex not accepted).
PayPal - charged immediately.

Phone or Mail Orders
Credit Card (Visa or Mastercard) - processed via eWAY or EFTPOS (usually within 10 business days unless requested otherwise).
PayPal - let us know and we will email you an invoice.
Direct Deposit - contact us if this is your only payment option.
Part Payments - available for pre-season orders; orders must be fully paid before despatch.
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Unpaid Orders
We can’t despatch orders until full payment has been received.
Unpaid orders are held until early June will be cancelled if we do not hear from you.
Payment on collection is available for farm pickups.
Orders collected from the farm in August must be fully paid by the end of July to be securely held.
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Adding to Your Order
You are welcome to add items to your preparation of your order begins. Additions will be sent with your original order.
Online: Add items to your cart and select. Please ADD TO my existing order at checkout.
Phone or Email: Contact us with your order number and the items you would like to add.
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Order Adjustments
Reducing quantities incurs a $5 administration fee per adjustment.
Adjustments can be made by phone or email (not via the website).
Please note that no adjustments are able to be made after 1 June.
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Cancellations
Change of mind cancellations are accepted before 1 June, provided the order has not been invoiced, prepared or despatched.
Refunds if approved are issued once items are returned in original condition and packaging. Shipping costs are non refundable.
We reserve the right to decline cancellations, fees may apply.
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Refunds
For approved cancellations or adjustments, 10% of the refund amount is retained to cover administration and bank merchant fees.
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Note to Wholesale / Trade Customers
Some of the information below may not apply to wholesale or trade customers. Please log in to your account or contact us if you need clarification.
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