Ordering Information

Wholesale / Trade Customers

Some of the information below may not apply to wholesale or trade customers. Please log in to your account or contact us if you need clarification.

Your order is securely placed once you receive an order confirmation email. All items are then reserved for you until your nominated delivery period.
If an item becomes unavailable after ordering, we’ll be in touch to discuss the best alternative.
All orders are confirmed by email (or post if no email address is provided). If you don’t receive a confirmation, please contact us so we can help.
Please take a moment to check your order and personal details carefully. We can’t be responsible for errors on confirmations, and changes after despatch may incur additional fees. Let us know as soon as possible if something doesn’t look right.
Once all plants in your order are ready, we’ll carefully pack and despatch them. If your order is ready earlier than your chosen delivery period, it will be safely held unless you’ve selected early delivery.
You’ll receive an email when your order is being packed, followed by tracking details once it’s on the way.
Orders containing garden products only are usually despatched within 2–3 business days of payment.

Browse our website and click Add to Cart for the items you’d like.
Quantities can be adjusted in the product page, cart, or checkout.
When you’re ready, proceed to Checkout, enter your details, and select Confirm Order.
Payment is processed immediately, and your order is received once payment is complete.
You’ll receive an automatic email with your order details — please contact us if it doesn’t arrive.

Call us on 1300 044 852 or 03 5529 2367. Our friendly team is happy to help with ordering or any questions.

Credit Card (Visa or Mastercard) – secure payment via eWAY (Amex not accepted).
PayPal – charged immediately.

Credit Card (Visa or Mastercard) – processed via eWAY or EFTPOS (usually within 10 business days unless requested otherwise).
PayPal – let us know and we’ll email you an invoice.
Cheque / Money Order – payable to Treloar Roses.
Direct Deposit – not generally available for retail orders; please contact us if this is your only payment option.
Part Payments – available for pre‑season orders; orders must be fully paid before despatch.

Orders can’t be despatched until full payment is received.
Unpaid orders are held until early June and may be cancelled if we don’t hear from you.
Payment on collection is available for farm pickups.
Orders collected from the farm in August must be fully paid by the end of July to be securely held.

You’re welcome to add items to your order until it’s being packed. Additions will be sent with your original order.
Online: Add items to your cart and select “Please ADD TO my existing order” at checkout.
Phone or Email: Contact us with your order number and the items you’d like to add.

Change‑of‑mind cancellations are accepted before 1 June, provided the order hasn’t been invoiced or prepared.
If an order has already been despatched, returns are at the customer’s expense and must be arranged with us first.
Refunds are issued once items are returned in original condition and packaging. Shipping costs are non‑refundable.
We reserve the right to decline cancellations, and fees may apply.

For approved cancellations or adjustments, 10% of the refund amount is retained to cover administration and bank fees.