Replacement Guarantee

Disclaimer: The colour images and descriptions provided in our catalogue and on our website are to be used as a guide only. Every care is taken to accurately describe growth habits and reproduce the correct colour. However, other factors such as Australia's varied climatic conditions, seasons and soil type can effect bloom and rose growth.

Bare Rooted Roses
We at Treloar Roses make every effort to supply plants of quality, appropriate size and of the variety specified at time of sale.  Our roses are packed with care and should arrive in good condition. If you have any doubts about the condition or quality please contact us within 48 hours of receiving your delivery.

Treloar Roses’ guarantee extends until the bare root plant has broken dormancy and produced foliage.  Plants are a living product, their performance will depend on the growing conditions and how it is cared for, which are factors beyond our control.  We cannot therefore automatically accept responsibility for losses.  If your plant does not perform to your satisfaction, please speak to one of our friendly staff as soon as possible before removing it from your garden.  All claims of loss or concern must be made before the 30th of October in the year of purchase to be eligible for replacement.  We will require photo verifications and in most cases, advice can be given to correct the problem.  If necessary, replacements will be provided in the current season or the following winter.  All replacements will be of the same variety as invoiced and delivered to the same address. We do not guarantee free roses or those planted away from the residence of the purchaser.  Please research your choice of plant as we will not accept returns due to incorrect choice.

Incorrect variety - If you believe an incorrect variety has been supplied to you, please contact us during the summer of the year of purchase.  Please note that the flower colour will depend on environmental conditions during bud formation and may vary to that depicted in promotional material. These variations should correct with subsequent flower flushes. Photographic proof will be required and if we agree the incorrect plant has been sent, we will replace it with the correct variety in the next bare root winter season.

Potted Roses
Treloar Roses guarantee that the roses you receive in pots will arrive in good condition and be of the variety purchased.  If you are in any way concerned about the plants please contact us within 48 hours of delivery.  A photograph will be required via email. If your plant has been damaged in transit, please photograph plant and packaging.

All claims of loss or concern must strictly be made within 48 hours of delivery, after which their performance will depend on factors beyond our control. Contacting us after 48 hours will void our guarantee on plant loss.

You must contact within 2 months of delivery if your potted rose flowers incorrectly.