Frequently Asked Questions

Please see below answers to our most frequently asked questions. If you do not find the question or answer you are looking for, please do not hesitate to contact our friendly staff for assistance.
 

OUR COLOUR CATALOGUE
When will the new colour catalogue be sent out?

Our colour catalogue is released each year approximately at the end of March. Generally, for those that  have ordered with us last year, those who have pre-ordered or have pre-requested a copy, they should arrive with you either at the very end of March or early April.

How do I know if I will automatically receive the new catalogue?

Customers who purchased from us in the previous year and those with current orders prior to mid-March will automatically be sent a new catalogue when it is released. If you do not fit into either category you will need to request a copy from us.

How to I request / order a colour catalogue?

You can request a current colour catalogue by either contacting us or by clicking here and completing the request form.

BARE ROOT ROSES vs POTTED ROSES
What is a bare root rose and what is the difference?

The difference between the two terms is the way the roses are supplied to you.

Bare root means a plant is supplied without soil around the roots. Where potted roses are supplied in a pot. When supplied as a bare root plant, the rose is dormant and pruned. It will not have foliage or flowers on the plant at the time of supply.

When supplied potted the rose will have some foliage but the amount will depend on the time of the season the rose is received. When purchasing from us, the rose is unlikely to have blooms at the time of supply.

For more information on the difference, click here.

ORDERING ROSES FROM US
Do you supply to the public or just nurseries?

Yes, we supply roses to the retail market and to wholesale customers such as nurseries.

Is there a minimum order?

No, if you only need one rose we are more than happy to supply you with just one.

When should I order my roses?

Bare root roses: It is best to pre-order your roses as we do sell out of varieties prior to the winter bare root season. We begin taking orders from October the year before, so you can place your order at any stage. It is generally advisable to place your order before the end of April.

Potted roses: orders can be placed from September to the end of November.

The rose I want to order is sold out, what can I do? When will it become available again?

Oh no! We are sorry to hear that we have sold out the rose you wanted.

Often there is another variety that will make a great substitute. Feel free to contact us for alternative options or browse our range for similar roses.

Bare root roses: Unfortunately, the variety is unlikely to become available again until the following bare root season. There is a possibility we will have it available as a potted rose in spring. Please check back for availability in September.

Potted roses: the variety will become available again in the bare root season. You can place your order now to secure the rose.

How do I choose which rose to order?

With over 500 varieties to choose from it can be difficult to make a decision. The choice will depend on how you want to use the rose. We have put together a step by step guide to help you narrow down your options. Click here.

Alternatively, contact us for assistance. Our friendly staff are happy to help.

How do I place my order?

You can place your order through our website, by calling us, completing the order form in the catalogue or by dropping into our store. For more information on ordering, click here.

I have placed my order but have not received confirmation?

You should ALWAYS receive a confirmation from us once your order has been placed or when any adjustments made to the order. If we do not have your email address your confirmation will be sent by post.

It is important that you contact us if you have not received an order confirmation - we may have your details incorrect or we may not have received your order.

When do I pay for my order?

Orders will only be despatched if payment has been successfully received.

If ordering through our website you will be required to pay at the time of placing the order.

If you wish to pre-order your roses but pay closer to despatch, that is fine. Please just give us a call and place your order over the phone. Ensure you notify our staff that this is your preference.

Please note that if there is an outstanding balance on your order come your selected despatch period, there may be a delay in despatching your order.

Unpaid orders will be held until the beginning of August. If no contact is made by this time, the order may be cancelled.

For more information on payment methods, please click here.

Can I add to my order?

Yes. We are more than happy to add to your order.

To do so, add your desired items to the 'Shopping Cart' and select 'Add to my current order' in 'Shipping Method'. And proceed as normal. Additions will be combined with your original order and sent in the same consignment.

Alternatively, you can contact us.

Please note that once the packaging process has begun you can no longer add to your order. You will receive an email notification when this occurs.

Will adding to my order incur additional freight costs?

This depends on what you are adding to your order.

If your additions keep the order within the same freight bracket the answer is no. However, if your order does increase the order to another freight bracket, yes, you will be charged the difference between the two costs.

You will not be charged a second delivery fee.

I want to remove items or adjust my order?

Please contact us to make these adjustments. You cannot do this yourself through our website.

What updates will I receive about my order?

You will receive an email notification when we begin packaging and preparing your order for despatch. You will also receive a second notification when your order has been despatched, this email will contain a tracking code.

If you do not have an email address and wish to receive a despatch notification, please notify our staff so they can arrange for this to occur.

What free roses will I receive?

The free rose is selected by us on the day your order is packaged. It is selected at random from a range of free roses specific to that day. We will not know what your free rose will be until this time and it will be a lovely surprise for you when it arrives.

Please note that the free rose is supplied as bush rose only and may be from any of the following categories: hybrid tea, floribunda, modern shrub, David Austin, climber, ground cover, miniature, heritage.

Can I request what free rose I receive?

No. Unfortunately, we cannot take requests for free roses. However, if you have a specific colour theme for you garden, you are more than welcome to notify us of this. We will record your preference and do our best to match your free rose. Please note that we do not guarantee that we will be able to fulfil your preference.

Can I cancel my order?

Yes. We are happy to cancel an order providing that is has not already been despatched. If by chance your order has been despatched, then you are responsible for the return of the items in the original condition and packaging to the nursery. Only upon receipt, inspection of the product and confirmation that the products are still in condition, will a refund be made. If returning products you MUST notify us prior.

DELIVERY & SHIPMENT
When will my order arrive?

Bare root roses: despatching of bare root roses occur from late May through to the end of August. Not all of our roses are dug from the paddock at once meaning that some roses, such as standards and weepers, are not available for despatch until June / July at the earliest.

When placing your order, you will be given the option to nominate your preferred delivery period. The earliest option available will be calculated depending on what your order contains. This delivery period is approximately when your order will arrive.

Potted roses: delivery of potted roses will occur from mid-October to mid-December. You can nominate approximately when during the period your potted rose will arrive

 

Please note that as we do build a backlog of orders, delivery periods become booked out in advance.

How do I know when my order is on its way?

You will receive an email notification from us with a tracking code. If you do not have an email address, please let us that you would like a phone call notification on despatch.

Can I change my delivery period?

Yes, please contact us to make this adjustment.

I will not be available during the day to receive my order, what can I do?

That is okay.

If your order contains standard roses you will need to notify us of this and provide us with the authority to instruct the courier to leave the parcel without signature. You can do this by contacting us or selecting the appropriate option in the checkout.

If you order only contains bush roses (potted or bare root) it will be delivered with Australia Post and there is no need for you to be home for delivery. They will use their Safe Drop system and leave your parcel in a location they believe is safe at your address. They will also take a photo of the parcel in the location it is left. If they do not believe there is a safe location they will take the parcel back to your local post office and leave you a collection notice.

Can I pick up my roses?

Yes, you are more than welcome to collect your rose order from our farm. When placing your order select ‘LOCAL PICKUP’ option in the checkout or notify us directly.

We request that you provide us with 24 hours’ notice prior to collecting your order.

Do you ship interstate?

Yes, we are accredited to ship our bare root roses Australia wide. However, WA customers must note that there is a $15 quarantine surcharge for delivery.

Unfortunately, we do not have the same arrangement with our potted roses. Potted roses can only be delivered to VIC, SA, NSW, ACT and QLD.

Do you ship roses internationally?

No, we do not ship our roses outside of Australia.

I live outside of Australia but wish to have the roses shipped to an Australian address, how can I place my order?

That is fine. Our website checkout will not handle international states or postcodes. When completing your billing details just select an Australian state and ensure that you complete the delivery address correctly. Please note in the comments section that your address is international.

Alternatively, you can contact us directly.

How much will freight cost?

The freight cost will depend on what your order contains and where it is being delivered too. Please click here for information on freight pricing.

Alternatively, you can contact us for a quote or add the item to your shopping cart, select ‘View Cart’ and estimate your shipping cost there.

Can I track my order during transit?

Yes, all orders are trackable. When your order has been despatched you will receive an email containing your tracking code and information on how you can track your order.

Will my roses survive in transit over the weekend?

Yes.

Bare root roses travel extremely well and can survive several weeks in transit. There is no harm to the plants by being is transit over the weekend.

Potted roses are more delicate as they have foliage growing on the plant during transit. We do our best to time your despatch to avoid the plants being in transit over the weekend. Although, occasionally they do travel over the weekends and generally arrive without damage. If this does occur and you are concerned about the condition of your plants we encourage you to contact us immediately.

My order has not arrived?

Most orders arrive within 5 business days of despatch. If you order has been despatched and it has been longer than 5 business days, please contact us as soon as possible.

If your approximate delivery period has passed and are unsure if your order has been despatched or you have not received your despatch notification, please contact us to receive a status of your order.

Please note that the delivery periods are used as a guide only. There are many factors beyond our control which restrict the speed in which we can despatch orders. Occasionally we do run behind schedule. If this is a concern to you, please make sure that you communicate your requirements with us so we can ensure your order is prioritised.

WHAT TO DO ON ARRIVAL
What should I do when my roses arrive?

Bare root roses: upon arrival, unwrap plastic and place roots in plain water for 12 to 24 hours, preferably no longer then 48 hours. Plant your roses as soon as possible. Only remove the roses from the water as you plant them. DO NOT LET THE ROOTS DRY OUT.

If the plants arrive in advance of your planting requirements, they should be heeled in.

Please click here to see our full planting guide and instructions to heel in. You will also receive a planting guide with your roses.

Potted rose: upon arrival remove packaging and immediately give the roses a good water.

Please click here to see our full planting guide and instructions.

I ordered multiple roses but only one box has arrived?

Bare root roses: if your order contains more than one rose they will be bundled and packaged together. They will then be placed in one box. We do not send more than one parcel for bare root roses. If for some reason we do, you will be notified.

Potted roses: if ordering more than two potted roses your order may arrive in multiple parcels. In some situations, the parcels will arrive separately. If this occurs, you can track your consignment to see where the remaining parcel is located. We encourage you to make contact with us immediately if you have any concerns. 

I am missing something from my order? My order has arrived by is incorrect?

If you are either missing an item or the order is incorrect please contact us immediately so we can rectify the issue.

My roses have arrived but they are damaged?

If you are concerned by either the quality of the plants on arrival, take an image of the plants and/or damaged area. Please contact us immediately with the photographs.

PLANTING ROSES
How do I plant my roses?

Bare root roses: please click here to view our planting guide.

Potted rose: please click here to view our planting guide.

ISSUES WITH SUPPLY OF ROSE PLANTS
I planted my roses, followed the instructions and the plants did not grow. What do I do now?

We are sorry that you have had issues with your rose plants. You will be happy to know that the roses we sell are covered by our replacement guarantee. You can review this guarantee by clicking here.

To claim your loss, please notify us in writing or by email within 90 days from supply and we will instruct you on the next steps of the process.

My roses have just flowered for the first time and they are incorrect?

If you are concerned that you have been supplied with an incorrect variety, please contact us as soon as possible. You will be asked to supply a photo of the flower.

Please note that roses often produce unusual blooms within their first flowering after planting. Any variations should correct with subsequent flower flushes. Seasonal variations during bud development can also cause variations in blooms.

My roses have not flowered yet?

Most roses will flower in their first spring / summer after planting. However, climbing and non-recurrent varieties may produce minimal or no blooms – this is normal.

If your rose does not flower in the first spring / summer we encourage you to contact us with images of your roses so that we can ensure there are no abnormalities. Often, we can provide you with care advise to encourage flowering.

ROSE CARE INFORMATION & HELP
How do I prepare the soil?

Please click here to view our soil preparation guide.

Can I transplant / move roses in my garden?

Please click here to view a transplanting guide.

My rose looks sick, what should I do?

Firstly, please check our Rose Health Problems for common rose health issues. If you have any doubt or further concern, please do not hesitate to contact us.

When will my roses flower?

Most varieties we supply are recurrent bloomers. Roses planted bare root will flower in the following spring or summer depending on your climate.

The exception being once flowering varieties and climbers – it is possible they will flower in their first year, but you will likely not receive many blooms.

I have a wedding in my garden, how can I ensure the roses will be in flower for the date?

It takes approximately 6-8 weeks for a rose to produce a flower. To time the flower display for the date require, give your roses a light trim / prune 6-8 weeks prior, removing dead heads and any current buds or blooms.

We recommend staggering your prune over a week or two so that you will not receive all the blooms at once. This will give you a better chance of having the roses in flower for the event.

Please keep in mind that weather conditions during bud formation will influence the speed in which the flowers develop. They can develop quicker if the weather is hot or slower if the weather is cool.

My climbing / weeping rose has not flowered, what should I do?

This is normal. Climbing and weeping roses will flower best from their second spring on wards.

Climbing varieties are known to not flower within their first year after planting. This is because the majority of their blooms are produced from the lateral canes. During the first year after planting, a climbing rose will use its energy to produce the main canes (the long canes) which support the lateral growth.On occasion you may experience some blooms from the tips of the main canes which is normal, however, it is very common for the plant to mainly produce flowers on the lateral growth. Do not worry if your climbing or weeping rose does not produce any blooms in the first year.

If you rose has been planted for a number of years with no flowers, please contact us with images of your plant.

Some weeping roses are climbing varieties grafted onto taller rootstock. 

 

PRUNING ROSES
When do I prune my roses?

The best time to prune your roses is late winter or early spring. Regions with the danger of frost need to make sure they prune after any chance of frost to ensure your new shoots don't get frostbitten.

How do I prune my roses?

There are different ways to prune your rose, depending on the type of plant you have. Please click here to view our pruning guide.

A great source for specific information on pruning is a DVD called "Get Dirty with Milton" by Milton Vadoulis with Special Guest Kelvin Trimper - the current president of the World Federation of Rose Societies and South Australian resident. A very informative resource with fantastic demonstrations on pruning each style of rose plant. Click here to view this product.