Changing Your Order
CHANGING YOUR DETAILS:
To make adjustments to your contact details or delivery address, please contact us by phone order email. We cannot make any adjustments once your order begins the packaging process or has been dispatched, so please contact us ASAP to have these details changed.
ADDITIONS:
We accept additions to your order until it is being packaged and prepared for despatch. Additions will be combined with your original order and sent in the same consignment.
Additions can be made one of two ways:
Online: to add to your order through our website, add the additional items to your cart. In the checkout select the freight option 'Please ADD TO my existing order'. The additions will be combined with your existing order.
Phone or email: if you experience difficulty with adding to your order online, please feel free to call or email with your additions. Please ensure you have your order number ready or provide it in the email.
ADJUSTMENTS:
Adjustments decreasing quantities (removing products from an order) will incur a $5 admin processing fee for each adjustment.
To make adjustments to your order, please contact us by phone or email with your order number. Adjustments cannot be made through our website.
CANCELLATIONS:
We accept cancellations providing the order is not already packed or despatched.
In certain circumstances we will accept cancellations after the order has been packaged or despatched.
If the order has been despatched and a cancellation is required, communication must be made with us. It is at the consumers expense and responsibility to arrange the return of the items in original condition and packaging to our nursery in a prompt manner. Only upon receipt and inspection of the product will a refund be made. Shipping costs will not be refunded. If no communication is made with us regarding the return of items, we may withhold a refund.
We hold the right to refuse cancellations. If approved, cancellations fees will apply.
REFUNDS:
Refunds due to cancellations or adjustments: 3% of the refund amount will be withheld to account for bank processing fees.
